USING GOOD SYSTEMS AND APPLYING LIVED EXPERIENCES
Patrick Erstine worked in various back, middle, and front office roles for a major oil and gas company long before becoming a Managing Director in capSpire’s Fayetteville, Arkansas office six years ago. “In that time,” Patrick explains, “I used really good ETRM systems and I used really bad ETRM systems.” He knows firsthand how important it is to have a really good ETRM system.
Using a good ETRM system might mean you’re home in time for dinner with your family. You’re not stuck behind a computer when your system is down or a process is inefficient.
“I am passionate about this because I’ve lived it. I saw how my life was positively impacted when I could get high-value work done within working hours because my ETRM system was good.”
Applying lived experiences is in part what makes capSpire a unique workplace, in that there is a level of Trust and Autonomy to not only complete work, but complete it with rigor, excellence, and industry knowledge. For Patrick, it comes down to relationships over revenue. “It’s the one thing that drives me day in and day out. It’s what makes us different. So much of our revenue comes from repeat clients that become raving fans,” he explains. “When you do right by the client, the revenue grows.”
CONTINUOUSLY IMPROVING
As a Managing Director, Patrick helps lead teams in project delivery, contributes industry knowledge and system skills, and assists clients and prospective clients in selecting services that can improve their ETRM experiences.
“There’s an expectation at capSpire that we’re not doing things the way we did them three years ago, for example. We’re constantly improving processes from our personal experiences. It’s something you just don’t see often in the consulting industry.”
CAPSPIRE’S DELIVERY FRAMEWORK
Patrick recalls one of his very first projects at capSpire. “I had terrible anxiety,” he says. “The project was going so smoothly and the client was so happy.” Patrick now laughs when he explains that he’d never before been on an IT project that went so well. “I was worried I was missing something, that the project couldn’t possibly be going this smoothly,” he explains. In hindsight, he knows the project was in fact going that well. He was using the capSpire delivery framework, and didn’t realize a project could go so easily.
THE BEST AND THE BRIGHTEST
It wasn’t only the capSpire methodology that helped Patrick’s first project be such a huge success, but the fact that he was surrounded by “A-players.” He recalls wondering in his past roles what it would look like to work with a team of the best and the brightest. Now he knows how refreshing it is. “I am less stressed and things are less political. Being around like-minded people who also enjoy coming to work every day drives me to work harder.”
During interviews of prospective employees, Patrick likes to share something genuine during the conversation: “I hope capSpire is the last company I ever work at.” This is because he’s never known a company to care about employees more than capSpire.
“There’s an expectation at capSpire that we’re not doing things the way we did them three years ago, for example. We’re constantly improving processes from our personal experiences. It’s something you just don’t see often in the consulting industry.”
Patrick respects that the executive team takes time to listen and care about all employees’ opinions, whether you’ve been at the company for a week or sixteen years. He believes “this is what makes capSpire a special place.”
To learn more about why employees like Patrick have rated capSpire as a Great Place To Work for the seventh consecutive year, an achievement highlighting our ongoing commitment to a supportive and empowering workplace, click here.