Operations & Support

here whenever, however you need us.

capSpire is your trusted partner for expert-led support services that keep your operations secure, efficient, and performing at their best. Our goal is simple: to keep your trading systems running smoothly and your teams focused and productive.

THE CAPSPIRE DIFFERENCE

Optimized Operations. Steadfast Support.

capSpire delivers expert-led support built for the fast-paced world of global trading. With deep client-side expertise and intelligent automation, we keep your systems resilient, your teams empowered, and your risk under control—every single day.

Reduced Downtime

Through a proactive approach to support, we provide 24/7 monitoring of your systems to keep them running smoothly, efficiently, and consistently.

GREATER EFFICIENCY

We help you drive greater efficiency in your trading processes through intelligent Robotic Process Automation and smart automation.

Enhanced Compliance

We know how new and shifting regulations impact your business, and through industry-aligned solutions, we help keep you compliant day in and day out.

Tiered Support Plans

capSpire provides varying levels of support to strategically partner with your team in whatever capacity they need.

L1 Support: Proactive IT Assistance 

24/7 monitoring with proactive issue detection, security management, and fast escalation to experts who know your business. Need on-site support? Our floor walkers are there when and where you need them.

L2 Support: Application Maintenance and Optimization

We keep your systems performing at their best with continuous monitoring and end-to-end support, handling incidents, infrastructure, and cloud while optimizing and securing operations behind the scenes.

L3 Support: Advanced Application Maintenance 

We resolve critical issues swiftly while managing upgrades, tuning, and code changes to keep your trading platform secure and scalable. From customizations to cloud and vendor support, we keep performance at its peak.

Business-as-usual & enhancements

Tailored development, intelligent automation, and user enablement to optimize day-to-day operations.

Custom development and integration

Tailored enhancements and automation to optimize operations.

User training and enablement

Knowledge transfer programs to improve system proficiency.

RPA and Process Automation

Intelligent automation to reduce manual effort and improve accuracy.

end-of-day as a service

Automate critical EOD processes, risk analytics, and system health checks for consistent performance.

Automated End-of-Day and Month Processing

Reliable execution of P&L reporting and risk analytics.

risk and performance automation

Position and P&L risk analytics for better decision-making.

infrastructure and system optimization

Continuous health checks to maintain system integrity.

Business process support

Robust operational continuity with real-time reporting, predictive insights, and process automation.

Critical Process Execution

Ensuring smooth operational workflows and minimal business disruptions.

Data Management and Reporting

Real-time reporting and analytics for strategic insights.

Predictive Analytics and RPA

Scenario modeling and process automation for enhanced efficiency.

TESTING & AUTOMATION

Accelerate delivery with end-to-end testing, intelligent automation, and reduced manual effort.

End-to-End Functional Testing

Regression, performance, and security testing for system stability.

Intelligent Test Automation

Automated scripts for efficiency and accuracy in test cycles.

Business Benefits

Reduced manual effort, minimized risk, and accelerated go-to-market strategies.

LANDSCAPE HEALTH & REMEDIATION

Optimize performance, cloud infrastructure, and security to stay efficient and compliant.

Performance and Customization Reviews

Optimization strategies to enhance system performance.

Infrastructure and Cloud Optimization

Cost-efficient and scalable IT environments.

Security and Compliance Enhancements

Strengthened security frameworks and regulatory alignment.

tech desk services

Streamline releases and boost agility through automation and system tuning.

legacy code and modernization

Maintenance, upgrades, and API optimizations for trading platforms.

process automation and testing

Continuous improvement/continuous development pipelines and automated deployments for seamless releases.

system health check and optimization

Strategic infrastructure analysis for agility and cost-effectiveness.

Support is not
one-size-fits-all.

That’s why capSpire’s operations and support services are 
tailored for your business.

Featured INSIGHTS

HOW WE THINK.

Drawing on client experience and industry trends, capSpire delivers insights to keep you informed and ahead. Explore our featured articles for the latest company news, upcoming events, and regional market perspectives.

LEARN MORE
ABOUT CAPSPIRE.

Learn more about the markets we serve, our suite of CTRM and ETRM services, and who capSpire is at the core.

END-TO-END CTRM/ETRM SERVICES

Explore our advisory, delivery, and operations and support services.

SERVING MARKETS WORLDWIDE

Explore the global markets we serve, including oil, gas, power and renewables, agriculture,
and more.