Global Practices Resource Manager
capSpire is seeking a Resource Manager for the Global Practices Business Unit. This role is responsible for
aligning staffing demand with available talent to improve utilization, reduce bench costs, strengthen delivery
execution, and support profitable growth within the practice.
The Resource Manager will oversee the day-to-day resource planning lifecycle — including demand
forecasting, staffing, bench management, utilization tracking, and onboarding coordination — ensuring the
right resources are deployed to the right work at the right time.
This role partners closely with other Resource Managers, Practice Leadership, Sales, and HR to improve
staffing visibility, workforce planning, and operational execution across the practice.
Key Responsibilities
Resource Planning & Staffing
- Manage staffing operations for the Global Practices Business Unit, aligning resources to project
demand based on skill, experience, availability, geography, and client need.
- Partner with Practice Leadership and the commercial team to prioritize staffing needs and resolve
resource gaps.
- Support cross-practice staffing and redeployment efforts to balance utilization and delivery demand.
Demand Forecasting & Capacity Planning
- Translate pipeline and backlog into forward-looking staffing demand.
- Maintain rolling capacity plans to identify utilization gaps, staffing risks, and future hiring needs.
- Partner with Sales and Practice Leadership to improve forecast accuracy and staffing readiness.
- Support hiring decisions through demand and capacity analysis.
Utilization & Bench Management
- Monitor utilization performance and bench levels across the practice.
- Proactively manage bench through redeployment, cross-skilling, training, and staffing acceleration
activities.
- Track bench aging and reduce avoidable non-billable time.
- Partner with Delivery leadership to improve conversion of allocated time into billed revenue.
- Partner with other Resource Managers to enable cross-practice staffing.
Process Improvement & Reporting
- Maintain accurate staffing, allocation, and utilization data within RM and PSA systems.
- Develop reporting and dashboards that provide visibility into utilization, bench, staffing demand, and
resource availability.
- Support staffing governance processes, staffing reviews, and resource planning cadences.
- Help drive consistency and operational discipline across RM processes and workflows.
Key Performance Indicators
Success in this role will be measured through improvements in:
- Practice utilization
- Bench aging and bench costs
- Time-to-staff open roles
- Forecast accuracy
Required Qualifications
- 5–10+ years of experience in Resource Management, Workforce Planning, Consulting Operations, or
Professional Services Operations.
- Experience supporting staffing or workforce planning within a consulting, technology services, or
professional services environment.
- Strong understanding of utilization management, staffing operations, and professional services
delivery models.
- Strong analytical, organizational, and problem-solving capabilities.
- Experience working with PSA/resource planning tools and reporting platforms.
- Ability to build strong relationships across Delivery, Sales, HR, and Practice Leadership.
- Strong communication and stakeholder management skills.
