Online Trade Execution is a Growing Trend in the Refined-Products Industry
POSTED BY capSpire ON December 14, 2018 IN Blog, Digital Transformation, E/CTRM, Gravitate
According to Microsoft’s 2018 Global State of Multichannel Customer Service Report, 88% percent of customers worldwide expect businesses to provide online customer self-service portals. This is especially true in the U.K. (92%) and U.S. (88%) where customer support has become an increasingly high priority. The Energy space is paying attention to this trend, and industry …