We make ongoing support for Energy and Commodity Trading and Risk Management ecosystems easy to acquire, cost effective, and flexible.



We complement in-house IT teams by serving as a strategic partner—there when you need us, able to fill in missing knowledge and skill gaps at a moment’s notice.

When you choose capSpire’s operations and support, you’re collaborating with a team that doesn’t see support as the last step of a client journey, but as the beginning of a long-term partnership. One that has the power to transform your business by stabilizing your C/ETRM system, identifying efficiencies, and strategizing moves that drive growth across the board.

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This is an incredibly niche expertise. Because our experts are highly specialized, we’re ready to get to work on day 1 instead of needing clients to waste valuable time educating us. Under our managed-services arrangement, companies gain consistent access to the E/CTRM expertise they need, that is often difficult and expensive to acquire in-house.



Our support team helps with a variety of issues beyond core software support:

    • Maintenance of day-to-day functions (trading, logistics, risk management, and accounting)

    • Production support, including support for customizations

    • Steady-state development (break-fix and minor enhancements)

    • Hardware and architecture maintenance

  • Ongoing system monitoring and proactive resolution of issues


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MEET OUR INDUSTRY EXPERTS


































Our client partnerships are authentic,

personal, and based on trust.



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In collaborating with our clients, we take a vastly different approach than other managed services providers—one that prioritizes transparency, accountability, and empowerment:

          • We assign dedicated team members for long-term collaboration, accommodating clients in any timezone with multi-channel communication so you can always get in touch easily.

            • We communicate with clients at their level of technical knowledge and understanding of system capabilities.

              • Regularly reporting on our progress and performance means we’re upfront about any issues and areas needing improvement.

                • We enthusiastically share knowledge, training clients’ internal teams, and encourage self-sufficiency.





              Unparalleled


              Service Flexibility


              and Quality



























































              Many managed-service providers try to force their clients to conform to their processes and preferences. However, at capSpire, we adjust our support services to fit our clients—not the other way around.

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              We’re not looking to change the way any client does business so we can feel more comfortable. We understand why and how companies have tweaked their CTRM system to perform optimally for them. Instead, we seek to permanently resolve any problems that arise and identify enhancements when possible—always in alignment with specific needs and how individual CTRM systems are configured and used daily.

              As CTRM and industry specialists, we’re well positioned to protect your company’s substantial investment. Not only do we know all major CTRM systems inside out, but we also know the full end-to-end infrastructure operating around these systems, including integrated market systems. In other words, we know how one action impacts another.





























































              This enables us to minimize business disruptions and prevent negative repercussions when delivering support services. Clients can be assured that their system’s performance and integrity are safe in our hands—and that they won’t waste time or money chasing fixes that don’t pan out or that end up causing more harm.

              Let’s Talk

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